Returns Policy

This document sets out the return policy that applies to customers that make a purchase at www.mctamneys.com. All of our items are carefully inspected and tested by our team of specialists. Should you require a return, refund or exchange, please read the guidelines below.

Returns

Items that qualify for a return can include either a full money refund or an exchange for store credit.

Customers must produce their original purchase receipt at time of return.
Photocopies and pictures are not accepted as the original receipt.

Refunds

An item found to be faulty or defective within 14 days of purchase may qualify for a refund. The item must be returned to McTamney’s in the same condition it was sold, with all accessories or additional pieces that were included with the item.

We reserve the right to inspect any faults to determine cause of fault. If an item is found to be defective or faulty due to damage, unintended or inappropriate use, or abuse, a refund will not be issued.

Exchange or Store Credit


Items that do not qualify for a refund may be issued an option to exchange or store credit. Customers may only exchange their purchase once. A restocking fee may apply.

Final Sale

Items that are discounted, on sale, sold without tax, sold as cash and carry, including repairs and exchanges, are Final Sale. No refund, store credit, exchange, repair, or replacement will be issued. Customer Points Any Customer Points earned on a purchase that is returned will be forfeited.

Restocking Fees

Items that are returned for exchange, store credit, or refund, are subject to a restocking fee. A restocking fees of 20% of the purchase value of the item will be issued.

Layaway Return

Items kept on layaway are subject to a restocking fee if the customer requests a refund, or to exchange the layaway. Layaway items can only be exchanged once. A restocking fee of 20% of the purchase value of the layaway deposit will be issued. Managers have the right to refuse the layaway option at any time.

If you have any questions, please contact our customer service team on 416-366-9646 or info@mctamneys.com